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Shipping and Returns

Shipping Information

 

Promotional Free shipping within the continental US with a $50 minimum order.

 

Get free shipping on your order. Just order $50 worth of products and you will not be charged any shipping fee. We will pay for the shipping! This offer is available for a limited time only. AX Paris USA reserves the right to pick the carrier when paying for the freight. Please note free shipping costs will be deducted from a refund.

 

Shipping charges are available upon checkout. Charges are based on the actual rates supplied by carrier and calculated by weight of the order. We offer shipping via USPS, with three options: first class mail, priority and express.

 

Your order will usually ship within 1-2 business days upon placing your order.

 

 

Instructions for returns

  1. Log into your account, view an order's details, and click a link that allows you process the return request.
  2. Mail the package to:

AX Paris USA
Attn: Online Returns
1544 Blackfoot Drive
Fremont, CA 94539

 

Return Policy

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition and in their original packaging with all tags (once the tag has been removed, the item cannot be returned) attached within 30 days of the shipping date.  We will then issue a full refund minus the shipping cost. Please note free shipping costs will be deducted from a refunded order.   Returns are your responsibility we do not offer a pre-paid returns service so we recommend you send back items via delivery confirmation.

 

Exchanges

We will happily exchange your item for another size of even a totally different item of equal or lesser value and ship your exchange to you for free. Simply send it back with the receipt, all tags attached, unworn, and write on your receipt the items, color and size that you would like instead. After an item has been exchanged once it cannot be exchange or returned again. We recommend you check the site to make sure your request is available. If we do not have your item in stock we will issue a refund. Send exchanges to the same return address above.